DELIVERY AND RETURNS
Delivery & Returns Policy
At Heaven Sent we aim to despatch all parcels the next working day with Royal Mail. Please note that no deliveries take place on a Sunday or Bank Holiday.
We only ship to The United Kingdom And Channel Islands.
• 4-5 working days After Despatch
• £2.95 for orders under £60.00
• FREE for orders over £60.00
• 1-3 working days After Despatch
• £3.95 for orders under £60.00
• £2.95 for orders over £60.00
Please note Heaven Sent will only consider claims for lost items sent by UK delivery 14 working days after dispatch. All delivery times are subject to stock availability and the delivery method chosen. We make every effort to deliver goods within the estimated timescales, however delays may occasionally occur due to unforeseen circumstances and we shall not be liable for any delay or failure to deliver within such timescales.
Heaven Sent hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement, on all goods returned to us within 14 days of your receipt of goods at a cost to you. For hygiene reasons products must be in their original, unopened and unused condition with all tamper resistant seals, packaging and cellophane intact. We do not accept any returns or exchanges on brushes or sponges.
Before you post it, please email us at quoting your order reference and reason for return.
Please include information on whether you would like a refund, replacement or exchange. Please remember that in order for the return to be processed, you must ensure that your name, address and order ref. number is included with your return package.
Please return your package obtaining proof of postage - just in case.
376 Boldmere Road
All returned goods will be examined upon receipt and we will refund your purchase within 5 working days of receiving the goods.
Our prices are low and give you the opportunity of saving some money when you buy from us. To keep our prices down, we cannot refund the delivery charges incurred when your order was sent or when you send an item back. If you benefited from free delivery then we do reserve the right to refund you for your return, minus the delivery and re-stocking costs of £4.99. If your order benefited from a promotional free gift then please make sure that this is also returned to us for your refund to be processed fully.