Contraindications
Please let us know before your treatment if you have any concerns regarding your health or well-being. Please notify us upon booking if you are pregnant so that we can advise on treatments and customise techniques that are safe for pregnancy.

Conditions and medication preventing treatments with electrical modalities are: Pregnancy, clients taking or have taken Accutane within the last six months, if you are using any medically prescribed exfoliating products, epilepsy, diabetic, metal implants, pacemaker and heart conditions.

Cancellation and No Show Policy
As a courtesy to us and other clients, if you need to cancel or change an appointment we request a minimum of 24 hour notice. All appointments cancelled within a 24 hour period will be charged a 50% cancellation fee. If you cancel within 3 hours of your booking or miss/no show you will be charged 100% which must be paid prior to your next appointment. No Shows without payment will result in blocking online booking and any future appointments will require a prepayment. If using a voucher you will loose 50%/100% of it’s value. Our cancellation policy can be found on our website, through your booking reminder texts as well as across our social media platforms where we post regular reminders. Thank you for respecting our cancellation policy. 

Please Understand our Cancellation Policy…

As a small independent business, we’re reliant on every booking and our clients continued support to keep us thriving. The past two years have been a whirlwind for everyone, especially those local businesses who were caught out by the extremely limited amount of support from the government during many months of closure. We’ve always had T&Cs which we have to be strict, just like every other business. We want to just take this opportunity to explain exactly why and to send out a gentle reminder to please respect it as well as the team who’s duty it is to carry these out accordingly. 

Why do we have a cancellation fee?

The money from our appointments covers our overheads and hourly expenses which still need paying regardless. It keeps our walls standing, the salon maintained to a high a standard, little luxuries like your flavoured lattes alongside your appointments, the highest quality products and latest launches and the fabulous therapists who you love providing your treatments in happy jobs.

Regardless of personal circumstances or any type of illness (including covid-19) there is a fee that needs to be paid. We can’t make any allowances and we hope this can be respected. We appreciate that you don’t come in if you’re unwell but sadly this is out of our control and our cancellation fee will be implemented accordingly. All the staff at Heaven Sent are authorised to administrate these terms and conditions and have all been trained to communicate this with clients. We totally understand some frustrations but we please just ask that you’re kind and respectful to the team like our clients always are!

We’ve been extremely lenient with our policies throughout covid but it’s time we go back to the way things were, back when life was normal and life was great. A cancellation fee is always a risk when making a booking with us, just like it is when booking in a hair salon, restaurant or hotel. If this may be a worry for you then be sure to consider your booking and double check the date with your diary.

We’re a small force of individuals working through unsettling times, relying on personal experience and individuality. Covid has definitely taught us that supporting our favourite locals is vital so the extra special luxuries are there for us to enjoy in life; for mind body and soul. We thank you for your continued support and taking time out of your day to book in with us.

Prior to your visit

New clients and existing clients booked for a new treatment, please complete a relevant treatment consultation form which will be emailed to you with your booking confirmation.

Please let us know if you are pregnant, how many weeks and if you are high/low risk.

We remind you of this through your booking confirmation and reminder, if you do not complete this prior to your arrival you will be asked to complete this in salon before your appointment which may take into your treatment time. Consultations are essential to allow us to carry out a safe and the best treatment for you. These are also required by our insurance.

Salon Etiquette
We ask that you always allow enough time for your experience. Please note that as a courtesy to all our clients, late arrival appointments may not be honoured, or your treatment time will be shortened but you will still be charged.

Patch Testing
You are required to receive a patch test 24 hours prior to treatment for ProPower Peel, eyelash and eyebrow tinting and lash lifting (also for spray tanning if you have hypersensitive skin). You must pop into salon for this. You will be required to have a patch test every six months.

Gift Vouchers
Gift vouchers are valid for twelve months from the purchase date and are non-refundable, under no circumstances will a voucher be extended, however you may gift your voucher to other people to use.

Salon Accessibility

Both salons are over two and three floors and space is limited in areas so we are unable to allow pushchairs in the salon for safety. All treatment rooms and the nail retreat are located on the first and second floor in our Lichfield salon. Boldmere treatment rooms are on the first floor but our nail retreat and spray tan room is located on the ground floor, with one step up.

Children

We politely ask for no children under the age of 10 to be brought to the salon for their safety and also in respect to other guests relaxation and experience.